Privacy Policy

Privacy Policy for Carthage Air & Insulation

Effective Date: 3/12/25 

At Carthage Air & Insulation, we are committed to protecting your privacy. This privacy policy outlines how we collect, use, and protect your personal information when you opt-in to receive SMS communications from us. 

  1. Information We Collect

We collect the following personal information when you provide it to us through a verbal agreement: 

  • Your full name 
  • Your phone number 
  • The nature of your appointment or scheduled event 
  1. Opt-In Process

Business partners will provide verbal consent with our representatives, where they will be informed of message and data rates, and that they can opt out of any sms messaging with Carthage Air & Insulation by replying “STOP” to any received message. This opt-in method allows us to send updates regarding your appointments, meetings, and other relevant notifications about your scheduled events with our business partners. 

  1. How We Use Your Information

The information we collect will be used to send SMS notifications, which may include: 

  • Appointment confirmations and reminders 
  • Date and time updates for meetings or scheduled events 
  • Changes or cancellations to previously scheduled appointments 

We will not use your personal information for any other purpose without your explicit consent. 

  1. SMS Service Usage

The SMS service will only be used for the following purposes: 

  • Providing appointment updates 
  • Confirming scheduled dates and times 
  • Notifying you about changes to scheduled appointments 

You will not receive promotional or marketing messages unless explicitly agreed to in a separate communication. 

  1. Frequency of Messages

You can expect to receive SMS updates as follows: 

  • Appointment confirmations and reminders 
  • Changes or cancellations to scheduled appointments 
  • Meeting/event confirmations with our business partners 
  1. Message Costs

    2. Message and data rates may apply depending on your mobile carrier and plan. Carthage Air & Insulation is not responsible for any costs associated with receiving SMS notifications. 

    Sample SMS Messages

    1. Appointment Confirmation
      • "Hello [business partner name], your appointment with Carthage Air & Insulation is confirmed for [Date] at [Time]. We look forward to assisting you!" 
    2. Appointment Reminder
      • "Reminder: Your appointment with Carthage Air & Insulation is tomorrow at [Time]. If you need to reschedule, please reply to this message." 
      •  [New Date] at [New Time]. Please let us know if you have any questions." 
    3. Meeting/Event Confirmation
      • "Your meeting with Carthage Air & Insulation is scheduled for [Date] at [Time]. Please confirm your attendance by replying to this message." 
    4. Appointment Cancellation
      • "We're sorry, but your appointment with Carthage Air & Insulation on [Date] at [Time] has been canceled. Please contact us to reschedule." 
  1. Opt-Out / Unsubscribe

If you no longer wish to receive SMS notifications from Carthage Air & Insulation, you may opt-out at any time by replying to any SMS message with the word “STOP.” After opting out, you will no longer receive SMS updates or notifications. 

  1. Data Retention and Security

We take the security of your personal information seriously and will retain your contact information only for the duration of your service relationship with us. We employ reasonable measures to protect your information from unauthorized access, use, or disclosure. 

  1. Sharing of Information

We do not share or sell your personal information to third parties for marketing purposes. However, we may share your information with trusted partners or service providers who assist in delivering our services, such as those responsible for scheduling or appointment management. 

  1. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting. 

If you have any questions or concerns about our privacy policy or how we handle your information, please contact us at: 

Carthage Air & Insulation
Phone: 903-693-2999
Email: carthageair@sbcglobal.net